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Company Name

Email: info@thedevonweddingcompany.co.uk
Tel: 01626 683793
Facebook: www.facebook.com/thedevonweddingcompany
Twitter: www.twitter.com/weddings_devon

1. We have the right to change our prices as we see fit.

2. Please note, whilst we cover Devon, we are based in Dawlish - The Devon Wedding Company will cover the first 5 miles (from Dawlish) for all Candy Buffet/Centre piece hire items free of charge in any direction, any additional mileage is charged extra.

3. Minimum order spend is £100.00 to qualify for set up availability.

4. All Chair Cover Hire carries a small additional set up fee, which depends on venue location (please view our mileage table by clicking here). This covers full set up, mileage, delivery and collection.

5. We reserve the right to refuse any order in the first instance if we feel we do not have the sufficient time/sources to complete or cater for it.

6. All Deposits are Non Refundable.

7. Chair Cover Hire: Please note, we use universal lycra spandex covers that fit most banqueting chairs that don't have arms on them - however, it is down to you the customer to ensure the chairs at your venue do not have arms and are suitable - whilst we do endeavour to contact every venue before hand to check, we will not be held responsible if this check is not carried out by the customer.

7a. Our chair covers are not suitable for use on concrete floors and are only available for use outside at the managements discretion. You, the customer, are responsible for any damages caused in this instance.

8. If you are not entirely satisfied with your purchases please contact us either through our website www.thedevonweddingcompany.co.uk or through Facebook private messages and we will do all we can to rectify any problems.

9. For hire items we will invoice you roughly 6 weeks before the event date with the remaining balance outstanding and we ask this balance be paid no less than 6 weeks before the event date. No refunds will be given for any cancellations made less than 6 weeks before the event date.

10. Please note that personalised items (invites/stationary) can not be returned or refunded unless a mistake has been made on our part - however, if there is a problem please let us know and we will try to find a solution.

11. We reserve the right to retract offers, change any current offers and adjust as we see fit - however, if an offer is ended, all orders placed under that offer (and paid for by the customer) will be fully honoured.

12. Whilst we do stock a lot of the items we sell already, Some of our items are on a Pre order basis, so when an order is placed, that item is then ordered in from our supplier and can take up to a week for delivery - please note, we will always keep you informed if there is an item that we have to order in before you pay (in case you are expecting the item urgently) - this saves any confusion.

13. At all times during your event the hired items remain the property of The Devon Wedding Company

14. If our items have been subjected to irreparable damage through being ripped and torn, damaged with candle wax, permanent marker and excessively damaged through other means, then you, the customer, are liable for the replacement of the said items.

15. Should you have any special requests, please let us know well in advance and we will endeavour to meet your needs.

16. For all Hire Ware: A £50 deposit will be required (in the unlikely event) to ensure any minor damages are covered (this is also your initial deposit which secures your chosen date) – this will be returned to you upon collection/return of said hire items in the condition they were given to you in. In the event of there being any damages, we will notify you in the first instance.

17. Any sweets left from the buffet we are happy to leave at the venue for you to collect if you request to do so as these are all paid for in the package deal - unless requested we will take them away.

18.  For Chair Covers: In the unlikely instance that there are any discrepancies you will be notified immediately and an invoice will be issued reflecting the replacement values – replacement chair covers are £4.00 and sashes are £1.50 each.

19. We request a table be supplied by the venue for candy buffets - please check with your venue that they are happy for a sweet station to be present and that a table/s will be available for us to use.

20. Some of our sweets used in the candy buffet may contain nuts - if you specifically request certain sweets we will endeavour to meet your requests but please let us know well in advance.

21. As our buffet is an 'unmanned' candy buffet using glassware, young children should be supervised at all times to prevent accidents. If you wish to have your candy station 'manned and maintained for a max 3 hours, there will be an additional charge of £30.

22. We understand that at times, requirements and numbers may change especially for wedding bookings, it is important that you notify us of final numbers no less than 8 weeks before the even date to check we can accommodate any increases in numbers etc and to ensure we invoice you for the correct number of hire items.

23. Should any of the above details change please notify us. Changes can only be made by the person/s who booked.

24. Once we have confirmed a date is available and we have received your £30 deposit and booking form information we will confirm by letter. This means the date is now yours. If you have any queries during this time, please email: info@thedevonweddingcompany.co.uk

25. Collection time for hired items will be arranged before the event date from the venue.

26. As the customer, you are responsible for all items hired.

27. Please note: With hire items, we will only supply what has been paid for.

28. We accept cheque, cash, bank transfer and paypal. Please note: If paying by PAYPAL an additional 3.5% of your total payment will be added.

29. It is not the responsibility of The Devon Wedding Company or any of its staff to lay a room out in preparation for a wedding. Your set up fee solely covers setting up the chair covers and sashes not setting up the room/chairs themselves. Please ensure you liaise with your venue.